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12 June 2020/ Consumer Rights COVID-19 News News for Individuals

Consumer rights during coronavirus: What protection is in place?

The coronavirus pandemic has unleashed chaos on the world and left the leisure and hospitality sectors reeling, with the UK lockdown requiring the cancellation of a whole gamut of events including sport, gigs and...

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20 February 2019/ Consumer Rights News for Individuals

Consumer rights when you want to return faulty goods

Buying something and finding it is faulty or damaged can be highly frustrating and inconvenient. Fortunately, consumers have robust legal rights to return or reject a faulty item and demand a refund. The seller’s duty to...

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15 November 2017/ Consumer Rights News for Individuals

How to make a holiday sickness claim following recent crackdown

On 10 July this year, Thomas Cook successfully defended a claim made by a couple from Liverpool who fraudulently alleged that they and their children had fallen ill with food poisoning while on an all-inclusive holiday in...

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12 January 2017/ Consumer Rights News for Individuals

Faulty Christmas present? Know your consumer rights

If you have bought or been given something for Christmas that does not work it is important to know what rights you have.  Most people will have heard of the Sale of Goods Act, which for years has given consumers a...

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25 August 2014/ Business News Consumer Rights

New consumer protection regulations

Suppliers of goods to the public should be aware that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to contracts concluded on or after 13 June 2014. The Regulations...

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