If you have purchased goods that are faulty, mis-described or simply not fit for the purpose, you need to understand your rights under UK consumer law. The Consumer Rights Act 2015 and the Sale of Goods Act 1979 form the core framework protecting your interests.
At Warners Solicitors we guide individuals in Kent through claims for refund, repair or replacement. We place your rights at the centre of the process.
The Sale of Goods Act 1979 outlines the implied terms applicable to the sale of physical goods, which include being as described, of satisfactory quality, and fit for purpose.
Although much of its scope for consumers has been replaced by the Consumer Rights Act, the Sale of Goods Act remains relevant in certain scenarios (for example, goods sold before 30 September 2015) and in business-to-business transactions.
Our solicitors advise on:
The Consumer Rights Act 2015 replaced large parts of earlier legislation to deliver a clearer, stronger framework for consumers. It covers goods, services and digital content.
Under the Act your rights include:
If you paid for goods (or digital content) and it doesn’t perform as promised, we offer practical legal support to assert your rights, enforce remedies and recover losses.
It’s common to ask: “Which law applies, the Sale of Goods Act or the Consumer Rights Act?” While both regimes aim to protect buyers, key differences include:
At Warners Solicitors, we help you determine which Act governs your case and tailor a strategy accordingly.
Choosing the right legal partner matters. At Warners Solicitors, we bring:
Whether you are dealing with a faulty purchase, a disputed return, or need advice on your legal rights under consumer law, we will coordinate everything and keep you informed at every step.
Don’t let defective goods or unclear seller obligations leave you exposed. Contact Warners Solicitors for a tailored assessment of your case under the Consumer Rights Act 2015 or the Sale of Goods Act.
Call us or complete our online enquiry form, and we will respond quickly to explore your options and next steps.
*This webpage is for general information only and does not constitute legal or professional advice. Please note the law may have changed since this page was published. We do not accept responsibility or liability for any actions taken based on the information on this page
The Sale of Goods Act 1979 outlines buyers’ rights when goods are faulty, not as described, or unfit for purpose.
The Consumer Rights Act 2015 replaced much of the existing legislation governing consumer transactions, consolidating rights related to goods, services, and digital content. The older Act still applies to business-to-business contracts and goods sold before 1 October 2015.
Yes, but mainly in commercial (B2B) sales or for goods purchased before the Consumer Rights Act 2015 took effect.
For most individual consumers buying from a trader, the Consumer Rights Act now governs their rights to a refund, repair or replacement.
If goods are faulty, mis-described or not fit for purpose, you can:
Our solicitors can help assess which remedy applies and liaise with the retailer or manufacturer on your behalf.
Often, yes. Many disputes can be resolved through negotiation or alternative dispute resolution (ADR) before court action. Warners Solicitors’ consumer law specialists aim to settle claims efficiently, minimising stress and cost while protecting your rights.
Keep all evidence – receipts, order confirmations, and any correspondence – and contact a consumer rights solicitor as soon as possible. Our team will review your case under the Consumer Rights Act 2015 or Sale of Goods Act, advise on next steps, and help you enforce your rights.
We provide clear, pragmatic legal advice across Kent and London, helping individuals understand which laws apply, what remedies are available, and how to pursue them effectively. From initial letters to full representation, we focus on resolving disputes quickly and cost-effectively.
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If you have bought or been given something for Christmas that does not work it is important to know what rights you have. Most people will have heard of the Sale of Goods Act, which for years has given consumers a...
