Recovering costs through service charge

Most of our staff are working remotely and we are arranging meetings via video conferencing or telephone call where possible. However, our offices are open for essential meetings, which are by prior appointment only, if there is no alternative.

To see how we are operating safely at this time, you can read about our safety measures below.

Safety Measures

Risk Assessment

All of our staff will continue to be available on the same telephone numbers and email addresses, please see our People Page for contact details.

If you need advice about COVID-19/Coronavirus and how will impact you, your family or your business, please read our latest news and insights on our COVID-19 Support Hub

As a landlord you may want to recover the costs of maintaining your investment properties from your tenants via a service charge.  Tenants are usually happy to pay for this, unless they think the landlord is trying to improve the property at their expense.  Barbara Winnett, landlord and tenant specialist at Warners Solicitors in Tonbridge, examines the fine line between repair and improvement – landlords should make sure they are on the right side of this line.

Most tenants will insist that the service charge clause in their lease contains a list of excluded expenses, which will invariably include improvements.  Where does that leave landlords of older properties that were built with materials and equipment that are now out of date?

Repair or improvement

Repair generally means restoring or renewing parts of something, rather than the whole, but a court will take into account a range of other factors, including the nature and extent of the defect and the nature and cost of the proposed works.  The key issue for the landlord is to establish that replacing what is there with a modern equivalent falls within its repairing obligation.  There are a number of factors that may help:

The Royal Institute of Chartered Surveyors code of practice on service charges in commercial property was introduced to standardise best practice.  It tends to be thought of as favouring tenants, but it contains a section on replacement and improvement that could be of real help to landlords.  It takes into account the relevant law but focuses more on the commercial impact of service charges on landlords and tenants.

It points out that replacing old, worn-out parts of a building or its equipment with modern equivalents may reduce running costs, saving tenants money in the longer term.  The practical advice is that landlords who discuss the cost/benefit analysis of any proposals with tenants are more likely to win the argument that replacement is the better option.

Lease expiry date

If the landlord is obliged to act reasonably, it will have to take into account the length of the relevant leases.  In one case, the court decided that a tenant with only a few months left of a three-year lease could not be asked to pay for a replacement of the roof, but should only pay the cost of patching it up.  Every situation is different, so landlords should seek legal advice early on.

Energy efficiency

A relatively new question is whether the cost of works that improve the environmental performance of the building can be recovered through the service charge.  From 2018 it will not be lawful for landlords to grant a new lease of any property that does not have an Energy Performance Certificate grade of at least E. Well-advised tenants will be wary of landlords trying to recover the cost of upgrades through a service charge.  If the landlord is replacing something that is no longer functional, the costs may count as repair and the principles already discussed will apply.  In practice though, the commercial approach may again be the most successful.  Tenants may be more willing to contribute to energy-saving improvements if the landlord can show that the proposed work will reduce energy consumption, and save them money, in the long term.

For more advice about service charges contact Barbara Winnett, landlord and tenant lawyer at Warners Solicitors on 01732 375307 or email

The contents of this article are for the purposes of general awareness only.  They do not purport to constitute legal or professional advice.  The law may have changed since this article was published.  Readers should not act on the basis of the information included and should take appropriate professional advice upon their own particular circumstances.

Back to news