Client Care

Key Contact

All clients at Warners are allocated a "primary contact" who is a senior member of the firm and who will have overall responsibility for your work. Although other lawyers may deal with some of your work when necessary, your primary contact will provide continuity and will be familiar with your needs at all times.

Specialisations
To reflect the complex, ever-changing nature of the law, Warners has recognised the increasing need for specialisation. Long gone are the days where one lawyer, however experienced, could advise a client on different areas of the law. Therefore you may find that your first point of contact at Warners hands your matter on to a colleague who is better able to help you with your specific problem. We want to offer you the best possible service.

Client Satisfaction
For several years we have asked clients for their opinions of the service that they received from Warners. We are proud that our surveys show we have consistently had an overall satisfaction rate of 95%. We have also achieved a steady 98% of clients saying they would use Warners again and would be happy to recommend the firm to a friend or relative. By listening and acting upon your feedback, we aim to continue to improve our service.